MANAGED CUSTOMER SUPPORT FOR SMALL BUSINESSES
Customer support that
moves your business
forward.
We manage your customer support desk, respond to your customers, and give you more time to focus on growing your business.
YOUR CUSTOMER INBOX SHOULDN'T RUN YOUR DAY
Stay responsive without doing it all yourself.
Customer questions, follow-ups, and support requests can pile up quickly. Celerity Response manages those conversations for you, giving your customers a reliable point of contact while giving you more time to focus on your business.
Stay Responsive
Your customers receive timely, professional replies every time.
Get Time Back
You spend less time managing your inbox and more time running your business.
Keep Organized
Your customer requests are tracked and managed through one support desk.
WHAT WE HANDLE
Professional support for the questions your customers ask.
We take care of the everyday inquiries and requests so you don't have to. Your customers get helpful, prompt responses and you stay in control with clear communication and visibility.
Customer Questions
We respond to common questions about your products, services, pricing, shipping or delivery, availability, policies and more. Every response is on-brand, accurate and consistent with your preferences.
✓ Answer product and service questions.
✓ Share information about pricing, hours, locations, and policies.
✓ Provide consistent, professional replies.
Support Requests
From order or service issues to account questions, we manage the full conversation. We gather the details, provide updates to your customers, and follow through until it's resolved.
✓ Troubleshoot common issues.
✓ Request and confirm necessary details.
✓ Keep customers informed with proactive updates.
Escalations
When a question or issue needs your attention, we flag it and provide all the relevant details. We keep the customer updated while it's being reviewed, so they never feel ignored.
✓ Identify and escalate complex issues
✓ Send you a clear summary with context
✓ Keep the customer informed while you handle it
Avoid the cost and commitment of hiring in-house.
Hiring a full-time customer support employee can cost $50,000 - $70,000+ per year when you factor in salary, benefits, training and management time. Celerity Response gives you professional support without the overhead, so you get the help you need for a fraction of the cost.
HOW IT WORKS
From setup to support, we've got you.
Getting professional customer support for your business is simple.
Quick onboarding
We learn about your business including your products, policies, common requests, and the tone you want us to use.
We get everything setup
We create a custom support guide and connect your support inbox so we can start managing requests on your behalf.
Ongoing support
Our team responds to your customers, manages conversations, and escalates anything that needs your input. You stay informed without the extra work.
PRICING
Support that fits your business.
Choose the level of support that matches your typical customer volume.
Essential
Up to 100 tickets/month
$695 /month
✓ Customer email support
✓ Ticket management
✓ Customer questions and support requests
✓ Ongoing customer follow-up
✓ Escalations when needed
✓ Monthly support summary
Growth
Up to 150 tickets/month
$995 /month
✓ Customer email support
✓ Ticket management
✓ Customer questions and support requests
✓ Ongoing customer follow-up
✓ Escalations when needed
✓ Monthly support summary
Plus
Up to 200 tickets/month
$1,295 /month
✓ Customer email support
✓ Ticket management
✓ Customer questions and support requests
✓ Ongoing customer follow-up
✓ Escalations when needed
✓ Monthly support summary
Need more than 200 tickets per month? Contact us for custom pricing.
FREQUENTLY ASKED QUESTIONS
Questions? We've got answers.
Here are some of the most common questions about Celerity Response and how our managed customer support works.
What counts as a support ticket?
A support ticket is one customer inquiry or request. If a conversation requires multiple replies or follow-ups to resolve, the entire conversation counts as one ticket.
How quickly will you respond to my customers?
New support tickets receive an initial response within one business day, Monday through Friday, excluding holidays. We continue managing the conversation and keeping your customer informed until the request is resolved or requires your input.
What happens if I exceed my monthly ticket limit?
Additional tickets are billed at $10 per ticket. We'll monitor your usage and let you know when you're approaching your monthly limit. If you regularly exceed your plan, we can help you move to a package that better fits your needs.
How will you know how to answer questions about my business?
During onboarding, we learn about your business, services, policies and common customer questions. We use that information to create a custom support guide so our team can respond accurately and in your brand's voice.
What happens if a customer asks something you can't answer?
If a question requires your expertise or approval, we'll escalate it to you with the relevant details. We'll also keep your customer informed while we wait for your response.
Do you offer phone or live chat support?
Celerity Response currently specializes in email and web-based customer support. Phone and live chat support are not included in our plans.
Is there a setup fee?
Yes. There is a one-time onboarding fee of $595. This covers setting up your support desk, creating your custom support guide and preparing everything needed to start managing your customer inquiries.
Am I locked into a contract?
No. Our plans are month-to-month. You can cancel by providing written notice at least 7 days before your next renewal date.
GET IN TOUCH
We're happy to help.
Have questions about our services? Schedule a quick call or send us an email. We'd love to learn more about your business.
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